Privacy Policy

Wilkinson Home Solutions

Last updated: March 26, 2026

1. Overview

Wilkinson Home Solutions respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or contact us for services.

2. Information We Collect

We only collect information that helps us provide our services and communicate with you effectively.

This may include:

  • Name

  • Phone number

  • Email address

  • Property address

  • Details about your service request

If you fill out a form on our website, including our request form, this information is submitted voluntarily by you.

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and service requests

  • Schedule and provide services

  • Send quotes, invoices, and service updates

  • Communicate about appointments or follow-ups

  • Improve our services and customer experience

We do not sell or rent your personal information to third parties.

4. How Your Information Is Stored

Your information may be stored securely through:

  • Our website platform (Squarespace)

  • Our service management system (Jobber)

  • Email communication systems

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse.

5. Sharing of Information

We only share your information when necessary to provide our services, such as:

  • Processing payments

  • Coordinating subcontracted work if applicable

Any third parties we work with are expected to handle your information responsibly.

6. Cookies and Website Data

Our website may use basic cookies or analytics tools to understand how visitors use the site.

This helps us improve the website experience, but does not personally identify you.

7. Photos and Project Documentation

We may collect or take photos and videos of work areas for the following purposes:

  • Providing accurate quotes based on submitted images

  • Documenting property condition before and after work

  • Internal quality control and training

  • Showcasing completed work for marketing purposes

We take care to avoid including identifying details such as faces, personal items, or house numbers whenever possible.

If photos or videos are used for marketing, they will focus on the work itself and not the homeowner.

If you prefer that no photos or videos of your property are used for promotional purposes, please let us know and we will respect your request.

8. Your Choices

You can:

  • Request access to the personal information we have about you

  • Ask for corrections or updates

  • Request that we delete your information where applicable

To make a request, contact us using the information below.

9. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, you can contact:

Wilkinson Home Solutions
Email: office@wilkinsonhomesolutions.ca
Phone: 519-375-7488

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

The most current version will always be available on our website.